Last updated October 2026.
Version 2026-10-draft-2
1. Agreement and acceptance
These terms are an agreement between you and Hainaner (“we”) about using the Hainaner website and services. By registering, verifying your email, ticking agreement or submitting a booking you confirm that you have read and accept these terms, the Privacy Policy, the Cancellation and Refund Policy and the Risk Notice and, when you buy an eSIM, the eSIM Data Plan Terms.
Terms that materially affect your rights and obligations (including sections 4, 7, 8 and 10) are highlighted on the page; please read them with care. The Chinese version controls.
2. Our role
Hainaner is an information and booking intermediary platform. Outdoor activities, events, tours, transfers, dining and experiences are provided by the merchant or licensed provider named on the page, who is responsible for the content and delivery; once a booking is made a service contract exists between you and that merchant.
We perform the duties the law places on platform operators, including verifying merchant identity and qualifications, displaying operator details, keeping transaction records and handling complaints. For services that affect consumers' life and health we bear the responsibility the law gives us for qualification review and safety. Nothing in these terms excludes or limits any liability the law requires us to bear.
Digital goods such as eSIMs are supplied by the supplier named on the page; we sell them on the platform, collect payment and provide the after-sales entry point. Who eSIMs are for, the network, keeping the QR code and refunds are set out in the eSIM Data Plan Terms.
Travel insurance is underwritten and sold by the licensed insurer named on the page. We only introduce and link to the insurer's page; we are not an insurer, insurance agent or broker, we give no insurance advice, and we do not collect premium or handle claims. The insurance contract is between you and the insurer, and we may receive a referral fee from the insurer. See the Travel Insurance Information and Referral Disclosure.
3. Account and email verification
You can register an account, or complete a booking with only an emailed code and no password. Give a real, working email and keep your codes and password safe; actions taken through verification or sign-in with your email are treated as yours. Tell us at once if you suspect misuse.
You must be 18 or older with full civil capacity. If you book for others you must have their consent and the participant details must be true and accurate.
4. Bookings, prices and payment
The price shown before you pay includes every charge we will collect from you; optional extras are never pre-selected and you tick them yourself. The currency is the one shown on the page and at checkout. Online payment is processed by Stripe. We do not add charges that were not shown before payment.
After you submit a booking, some products need the merchant to confirm it. Where confirmation is needed, no contract exists until the merchant confirms; once confirmed or paid we send an order confirmation to your email, and the link in it lets you view and manage your booking at any time.
Availability, dates and prices are those on the page when you submit the order. We hold places for unpaid orders for a limited time and release them automatically afterwards. If a merchant cannot provide the service we will arrange a new date or a full refund.
5. Cancellation and refunds
Cancellations and refunds follow the cancellation policy snapshot saved with your order and the Cancellation and Refund Policy. Your statutory consumer rights are not affected.
6. Your conduct
You must not:
- exploit accounts or system flaws to grab or hoard inventory or make bad-faith bookings;
- submit false information or false reviews, or impersonate others;
- interfere with, attack or gain unauthorised access to the site or its systems;
- post unlawful, infringing, harassing or misleading content;
- use the platform for any unlawful activity.
7. Reviews and content
Reviews you submit must be based on a genuine purchase. We moderate reviews under published rules and will not delete or hide genuine negative reviews for any merchant or remove consumers' lawful reviews. You give us a non-exclusive right to display the reviews you submit on the platform and in promotion, and you can ask us to remove your review at any time.
The site's text, images, marks, software and design are protected by law and may not be copied or used commercially without permission.
8. Liability
We accept the liability the law imposes for personal injury or property loss caused by our intent or gross negligence and do not limit it. Except as the law provides otherwise, we are not jointly liable for losses arising from services that a merchant or third-party provider supplies independently, other than the responsibility the law places on platform operators.
Outdoor and water activities carry inherent risk. Read the Risk Notice, assess your own health and buy appropriate insurance.
Where force majeure (such as a typhoon, epidemic controls or government action) prevents a service, we and the merchant will help you reschedule or obtain a refund as the law provides.
9. Suspension and termination
You can close your account at any time from the account page. If you seriously breach these terms we may suspend or end the service after notifying you; confirmed and paid lawful orders will still be performed or refunded as the law provides.
10. Governing law and disputes
These terms are governed by the laws of the People's Republic of China (excluding Hong Kong, Macao and Taiwan). Disputes arising from them are first to be settled by friendly consultation; failing that they are submitted to the people's court with jurisdiction under the law, unless the law gives consumers an exclusive jurisdiction rule, in which case that rule applies. You may also complain to a consumer association or the competent authority; national consumer hotline 12315.
11. Changes and other terms
We may change these terms because of business or legal changes. Changes are published on the site and material ones are notified by email or in-site notice; continued use means acceptance and, if you disagree, you can close your account. An order already made is governed by the terms in force when it was made.
If any term is held invalid the others remain effective. Contact: hello@hainaner.com.