Before public launch, the operating entity and qualified legal counsel must review, replace and approve this page.
Requesting cancellation
Customers submit a cancellation request from their account. The merchant or platform reviews it against the policy snapshot stored with the booking.
Refund timing
Approved online refunds return through the original payment method. Provider and bank processing times vary. Offline refunds are recorded by the merchant or platform.
Activity-specific terms
Weather, safety and minimum-participant rules may differ by activity. The exact cancellation terms displayed at checkout remain attached to that booking.