What we check
- A tour or transfer can be booked only when its provider has a travel licence and an insurance policy on file.
- Two different administrators review each licence and policy against the documents. Neither can approve alone.
- Both must be valid on the day of travel. When one expires, the provider's tours stop taking bookings automatically.
- Merchants are reviewed by an administrator, with their qualification documents, before they are listed.
Verified tour providers
No tour provider has completed verification yet. Tours appear on Hainaner only after their provider passes the checks above.
What we do not do
- Hainaner is a marketplace. The provider named on a tour runs it and is responsible for it.
- We are not an insurer, an insurance agent or a broker. Check that your own travel insurance covers what you plan to do.
In an emergency
Call 120 for an ambulance, 110 for the police or 119 for the fire service. For a consumer complaint call 12315.